Acceptable Use Policy

Prohibited Content

You may not use your Mailgridder instance or any associated Amazon SES identity to transmit, store, or distribute any content that falls into the following categories:

• Illegal Activity: Content promoting, facilitating, or instructing others in illegal activities, including the sale of illicit drugs, weapons, or counterfeit goods.
• Malicious Code: Viruses, trojan horses, worms, ransomware, spyware, or any other code designed to disrupt, damage, or gain unauthorized access to computer systems.
• Phishing & Fraud: Deceptive emails designed to trick recipients into revealing sensitive information, passwords, or financial details (e.g., impersonating banks or government agencies).
• Hate Speech & Harassment: Content that threatens, harasses, or promotes violence against individuals or groups based on race, religion, gender, sexual orientation, or disability.
• Adult Content: Pornography, sexually explicit content, or prostitution services.
• High-Risk Financial Services: Promotion of payday loans, predatory lending, penny stocks, unregulated cryptocurrency schemes, or “get rich quick” multi-level marketing (MLM) opportunities.

Prohibited Actions & Abuse

In addition to restricted content, you may not use the Mailgridder platform to engage in any of the following abusive behaviors:

• Spamming: Sending unsolicited bulk email to recipients who have not granted explicit permission to receive communications from you.
• Evasion: Attempting to hide your true identity, falsifying “From” or “Reply-To” headers, or routing emails through open relays to obscure the origin of the message.
• Snowshoe Spamming: Spreading spam across multiple domains or IP addresses to evade reputation tracking.
• Platform Bypassing: Attempting to circumvent Mautic’s built-in unsubscribe mechanisms or disabling the mandatory one-click unsubscribe headers (RFC 8058).

List Acquisition Rules

Mailgridder requires that all clients practice permission-based email marketing. The provenance of your contact list is strictly regulated:

• Double Opt-In (DOI): We strongly mandate the use of Double Opt-In (DOI) workflows for all new list growth.
• Proof of Consent: You must be able to provide proof of explicit consent (IP address, timestamp, and source URL) for any contact on your list if requested by our Trust & Safety team.
• Third-Party Lists: “Co-registration” lists or leads acquired through third-party data brokers are strictly prohibited unless the recipient explicitly checked a distinct, unticked box consenting to receive emails specifically from your brand.

Sending Metrics & Thresholds

Because your instance routes mail through Amazon SES, you are bound by Amazon’s strict deliverability metrics. Your dedicated IP and configuration set are monitored continuously.

• Bounce Rate: You must maintain a hard bounce rate of under 5%. Consistent bounce rates above 5% indicate poor list hygiene and will trigger a warning. Rates approaching 10% will result in automatic SES pausing.
• Complaint Rate: You must maintain a spam complaint rate of under 0.1% (1 complaint per 1,000 emails). A complaint rate exceeding 0.5% will result in immediate suspension to protect the infrastructure.
• Suppression Lists: You must respect all automated bounce and complaint suppression actions executed by your instance’s SNS webhooks. Attempting to force-email globally suppressed contacts is prohibited.

Infrastructure Abuse

Your isolated Docker container is provided exclusively for running Mautic, n8n, and our local AI models. You may not:

• Attempt to gain root access to the underlying Hetzner host servers.
• Execute unauthorized scripts, cryptocurrency miners, or distributed computing tasks within your container.
• Use your n8n automation engine to launch Denial of Service (DoS) attacks or aggressively scrape third-party APIs.
• Exceed the allocated storage, RAM, or CPU limits associated with your subscription tier through artificial manipulation.

Enforcement & Suspension

We actively monitor aggregate platform metrics and investigate reports of abuse. If we determine that an account has violated this AUP, we reserve the right to:

• Issue a formal warning and require immediate remediation of the offending list or content.
• Temporarily suspend the container’s ability to transmit outbound email through Amazon SES.
• Permanently terminate the account and destroy the container environment without prior notice.

Reporting Abuse

If you believe a Mailgridder client is violating this Acceptable Use Policy or sending spam, please report it to our Trust & Safety team immediately. Include the full email headers of the offending message.